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Terms of Use
These terms govern your use of the Omani Club of 4x4 Teams website, the “Fazaa Assistance” app and their dashboards. Please read them carefully before creating an account or requesting assistance.
- Last updated: 1 October 2026
- Version 1.0
- Effective from 1 October 2026
- Sultanate of Oman
Summary in Plain Language
- Fazaa is a volunteer team of Club members, not an emergency service. In an emergency, call 9999.
- Requesting assistance is free; you will never be asked to pay anything other than the cost of fuel if you run out.
- You are responsible for your vehicle and those with you, and you acknowledge this before submitting any request.
- Guests may submit two requests every 24 hours; account holders may submit five.
- We keep a copy of your acknowledgements and their dates as proof of your consent.
Definitions
“Club”: the Omani Club of 4x4 Teams, Muscat, Sultanate of Oman. “Fazaa”: the Club's volunteer assistance team. “Platform”: the website, the mobile app and the administration dashboard. “Member”: anyone who has created an approved account. “Rescuer”: an approved member who provides on-site assistance. “Requester”: anyone who submits an assistance request through the Platform, whether a member or a guest.
Acceptance and Eligibility
By creating an account, submitting an assistance request or browsing the Platform, you agree to these terms, the Privacy Policy and the Disclaimer.
You must be at least 18 years of age, hold a valid driving licence if you register as a rescuer, and ensure that the information you provide is accurate and up to date.
We keep a copy of the text of every acknowledgement you accept, together with its date and time, your device identifier and IP address, as proof of consent.
Any later change to the text of an acknowledgement does not alter what you previously agreed to.
Nature of the Service
Fazaa is a volunteer team of 4x4 enthusiasts that provides on-site assistance to vehicles stuck in sand, wadis and mountains within defined coverage areas. Assistance is a voluntary effort that depends on the availability and proximity of rescuers, and the Club does not guarantee a response time, the availability of a rescuer or the completion of any assistance.
Accounts and Assistance Requests
Your phone number is verified with a one-time code at registration and with each request made as a guest. You undertake to provide an accurate location and accurate information, and to answer the rescuer's calls.
Guests: two requests per device every 24 hours.
Account holders: five requests every 24 hours.
Outside the service area, the nearest coverage area is shown and the request is not accepted.
False reports or misuse of the service will result in suspension of the account and may be referred to the competent authorities.
Requester Acknowledgements
Before submitting any request, you acknowledge that you are the owner of the vehicle, or its lawful custodian, and are authorised to request assistance for it, and you undertake not to hold the rescuer, the Fazaa team or the Club legally liable, or to claim compensation, for any damage to the vehicle or its contents during the assistance.
The Fazaa team does not ask for any payment for the service other than the cost of fuel, and only when you have run out. Report any request for money to the administration immediately.
Rescuer Obligations
Safety first: no assistance is provided in conditions that threaten the life of the rescuer or others.
Not asking the requester for any monetary or in-kind compensation.
Complying with the Club charter and the administration's instructions during missions.
Points are calculated from system records: one full point for the lead rescuer and half a point for the assistant volunteer.
Keeping vehicle details, equipment and service areas up to date.
Membership and Teams
Membership is activated automatically once the terms are accepted and the fees are paid through the payment gateway, unless the administration decides on manual approval. A member may belong to a maximum of three teams. The administration may suspend or cancel membership for breach of these terms or the Club charter.
Events and Competitions
Registration for events is subject to their published rules, schedules and capacity. Competitions have fixed rules that are displayed at registration and may not be changed. Participation is at the participant's own risk.
Support and Donations
The Club receives support through the “Joud” platform, which is licensed by the competent authorities. The Club does not collect direct cash donations through the Platform before obtaining the necessary licence, and no rescuer may accept donations in a personal capacity.
Content and Intellectual Property
Logos, images, text and designs are owned by the Club or by their licensors. By sharing photos or videos through the Platform, you grant the Club a non-exclusive licence to display them as part of its activities. Filming during missions is permitted only with the requester's consent.
Account Suspension and Termination
You may close your account at any time from the settings. The administration may suspend or terminate any account that breaches these terms or misuses the service, while retaining operational and legal records in accordance with the Privacy Policy.
Limitation of Liability
The Platform and assistance are provided “as is” and subject to availability. To the extent permitted by law, neither the Club, the Fazaa team nor any rescuer shall be liable for any direct or indirect damage arising from the use of the Platform or from the provision of, or inability to provide, assistance. See the Disclaimer.
Amendments and Governing Law
We may update these terms from time to time and will announce any update on the Platform before it takes effect; your continued use constitutes acceptance. These terms are governed by the laws of the Sultanate of Oman, and the courts of Muscat shall have jurisdiction over any dispute arising from them.
Contact
For any enquiry about these terms, contact us at [email protected] or use our Contact Us page.
Acceptance of These Terms
By creating an account or submitting an assistance request, you confirm that you have read and agree to these terms. Your consent is recorded together with a copy of the text, the date of consent and your device identifier.
