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Disclaimer
This document sets out the limits of liability of the Club, the Fazaa team and its rescuers when providing assistance, and the undertakings you give as a requester. It is shown to you at registration and before each request is submitted, and your consent to it is recorded.
- Last updated: 1 October 2026
- Version 1.0
- Effective from 1 October 2026
- Sultanate of Oman
Summary in Plain Language
- Fazaa is a volunteer team, not an emergency service. In an emergency, call 9999 first.
- We do not guarantee the availability of a rescuer, an arrival time or any particular outcome.
- Your vehicle, its contents and its occupants are entirely your responsibility before, during and after the assistance.
- You undertake not to claim any compensation from the rescuer, Fazaa or the Club for damage that occurs during the assistance.
- Rescuers are unpaid volunteers and will ask you for nothing but the cost of fuel if you run out.
Nature of the Fazaa Team
Fazaa is a volunteer team of members of the Omani Club of 4x4 Teams that provides on-site assistance to 4x4 vehicles stuck in sand, wadis and mountains, through personal effort and using private vehicles and equipment. The team is not an emergency service, an official rescue authority or a service company, and its assistance does not in any way replace the competent authorities.
No Guarantee of Availability or Outcome
Assistance depends on the availability of a nearby rescuer and their ability to reach you in the prevailing weather and road conditions. Neither the Club nor the Fazaa team guarantees a response to every request, an arrival time, or the recovery or repair of the vehicle, and a request may be cancelled or may not be completed without giving rise to any obligation.
Requester Responsibility
You are the owner of the vehicle, or its lawful custodian, and are authorised to request assistance for it.
You are responsible for the safety of those with you, and for the contents of the vehicle and your belongings, throughout the assistance.
You are responsible for the accuracy of the location and information you submit, and for staying in contact with the rescuer.
Accepting the proposed assistance method (towing, lifting, refuelling, transport) is your decision, and you may refuse it at any moment.
Undertaking Not to Claim
By submitting an assistance request, you undertake not to hold the rescuing member, the Fazaa team or the Club legally liable, or to claim compensation, for any damage that may be caused to the vehicle, its contents or any party during or as a result of the assistance mission, whether arising from towing, lifting, refuelling or site conditions.
This undertaking is recorded together with its text, the date and time of your consent, your device identifier and IP address, and is kept in the request file.
Limits of Rescuer and Club Liability
The rescuer exercises reasonable care in line with their experience and the equipment available. To the maximum extent permitted by law, neither the rescuer, the Club nor the Fazaa team shall be liable for any direct or indirect, material or moral loss or damage arising from the assistance, its delay or its failure. This exemption does not cover wilful misconduct or gross negligence.
Risks of Rough Terrain
Driving and providing assistance in deserts, wadis and mountains carry inherent risks: getting stuck, rollovers, flash floods, heat and loss of communication.
You are aware of these risks and accept them by entering such environments, and you undertake to follow safety instructions during the assistance (keeping clear of ropes and equipment under tension, and switching off the engine while refuelling).
The rescuer may decline or stop the assistance if they consider that it poses a risk to their own safety or that of others.
Fees and Compensation
Assistance is free of charge. Neither the rescuer nor the Fazaa team asks for any payment for the service other than the actual cost of fuel, and only when you have run out. Any other request for money is a violation and must be reported immediately to the administration through the app or at Contact Us page.
Map and Location Accuracy
The Platform relies on third-party mapping and location services, which may have a margin of error or be interrupted. We do not guarantee the accuracy of coordinates, routes or estimated arrival times; you must verify your location and give the rescuer any landmarks that may help them.
Content and Information
Information and guidance published on the website and the app are for general awareness only and do not constitute professional advice or a guarantee. The Club is not responsible for the content of linked external websites, including support platforms and map services.
Contact
For any enquiry about this document, contact us at [email protected] or use our Contact Us page.
Your Acknowledgement of the Disclaimer
This document is shown to you at registration and before each request is submitted, and a request is accepted only once both the ownership acknowledgement and the no-claim undertaking boxes are checked. A copy of the text and the time of your consent are kept.
