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Privacy Policy
This policy explains what data we collect when you use the website and the “Fazaa Assistance” app, why we collect it, who we share it with, how long we keep it, and the rights you have over it under the Personal Data Protection Law of the Sultanate of Oman.
- Last updated: 1 October 2026
- Version 1.0
- Effective from 1 October 2026
- Sultanate of Oman
Summary in Plain Language
- We collect only what is necessary: your name, phone number, vehicle details, and your location only while a request is active.
- Your location is shared only with the rescuer assigned to you, under a separate consent that you can withdraw.
- No round-the-clock tracking: tracking runs only during a mission, with a visible indicator.
- Tracking routes are archived after 90 days, and we never sell your data to anyone.
- You can access, correct and export your data, and request its anonymisation.
Who We Are and Our Data Protection Officer
The controller of your personal data is the Omani Club of 4x4 Teams, Muscat, Sultanate of Oman. The Club has appointed a Data Protection Officer, whom you may contact at [email protected] regarding any request or enquiry relating to your data.
Data We Collect
Identity and contact data: full name, phone number and governorate, and optionally your email address.
Account data: account type, teams, rank, points and request history.
Vehicle data: type, plate number, colour and equipment, for rescuers and requesters.
Location data: the coordinates of your location when you submit a request, and the rescuer's route while the mission is carried out.
Attachments: photos and videos you upload with a request (up to 3 photos).
Device and connection data: device type, operating system, notification identifier and IP address.
Acknowledgement log: the text of each acknowledgement you have accepted, together with its time, your device identifier and IP address.
Why We Use Your Data
Delivering assistance: routing your request to the nearest rescuer and staying in contact with you until it is completed.
Safety, mission documentation, and the calculation of points and ranks.
Sending notifications and messages relating to your request or membership.
Improving the service through aggregated statistics that do not identify you.
Complying with the law and responding to requests from the competent authorities.
Location Data
We ask for your consent to location access separately and explicitly, and you may withdraw it at any time from the app or device settings. We do not track your location around the clock; tracking runs only during a request or mission, with a persistent visible indicator while it is active.
Withdrawing location consent prevents you from submitting new assistance requests, but does not affect your past records.
Who We Share Your Data With
The rescuer assigned to you: only your name, phone number, location and the type of case.
The Club administration and the Fazaa team, to follow up on missions and verify requests.
Technical service providers: hosting, push notifications, official WhatsApp, maps, and the “Joud” platform for support contributions. Each of them is bound by a data processing agreement.
Official authorities, where there is a binding legal request.
We do not sell your data or share it with third parties for marketing purposes.
Retention Period
We retain your account data and request history for as long as your account remains active and for any periods required by law. Tracking routes are archived 90 days after a mission ends, unless they relate to an open request or a dispute. When you request deletion, your identity data is anonymised and operational records are retained in anonymous form.
Your Rights
Access your data and obtain a copy of it.
Correct inaccurate data from your profile or by contacting us.
Withdraw your consent to location tracking or marketing notifications at any time.
Request the deletion of your account, which is carried out by anonymising your identity data.
Export your data in a readable format.
Lodge a complaint with the competent data protection authority in the Sultanate of Oman.
How We Protect Your Data
Encryption of connections and sensitive data in transit and at rest.
Mandatory two-step verification for administrative accounts, and an audit log of every action.
Role-based access restrictions and periodic access reviews.
A documented procedure for notifying any data breach within the statutory time limits.
Cookies and Analytics
The website uses cookies that are essential to its operation and to remembering your preferences, as well as aggregated analytics cookies to understand usage. You can control them from your browser settings; disabling essential cookies may affect how the website works.
Children
The service is intended for persons aged 18 and over. We do not knowingly collect data from anyone under that age, and if we become aware of such data, we delete it immediately.
Data Transfers Outside Oman
Some technical services may be hosted outside the Sultanate of Oman. In such cases, we ensure documented explicit consent, a data processing agreement with the provider, and a written transfer impact assessment.
Changes and Contact
We may update this policy from time to time and will announce any material change on the platform before it takes effect. For any request relating to your data, contact [email protected] or use our Contact Us page.
Your Consent to Data Processing
We ask for your consent separately for each purpose: the terms of use, location tracking and marketing notifications. There is no bundled or implied consent, and you may withdraw any of them at any time.
